Refund Policy

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Refund Policy

We understand that circumstances may arise where you may need to request a refund for your Function membership. Below is our refund policy:

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Conditions for Full Refund:

If you wish to cancel your Function membership and no testing was completed, we offer a full refund within the first two (2) days of the purchase of the applicable membership.

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Function will not issue a full refund if you have received lab testing in connection with the membership you wish to cancel and/or if more than two (2) days have elapsed since you purchased the membership.

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Conditions for Partial Refund:

If you wish to cancel your Function membership and either (a) it has been more than two (2) days since you purchased a Function membership, and/or (b) you have received some but not all of the lab tests you purchased via Function, we will refund the cost of those lab tests which have not occurred; however, we cannot refund the cost of any lab tests which have already occurred. In addition, Function does keep the Technology Fee charged as part of your membership if you wish to cancel as described in the previous sentence.

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Refund Process:

To request a refund, please contact our Billing team at billing@functionhealth.com.

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Refund Issuance:

If you are owed a refund, Function will provide it in a timely fashion. Please note: it may take up to 5 days or more to evaluate your refund for approval. Once evaluated, refunds will be processed using the payment method used to pay for the membership being canceled and processed within 10-15 business days of approval.

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Contact Us:

If you have any questions about our refund policy or need assistance with a refund request, please contact Function Billing at billing@functionhealth.com.

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Policy Changes:

We reserve the right to modify or update this Refund Policy at any time, for any reason, with or without prior notice. Any changes will be effective immediately upon posting on our website.

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Last Updated: August 15, 2024